Return & Exchange Policy

Last Updated: December 1, 2025

1. Shop-Specific Policies

Nikat.in is a marketplace platform that connects customers with local shops. Returns and exchanges are governed by the individual shop's policy from which you made your purchase. These policies are clearly displayed:

• On the shop's page
• On the cart page during checkout
• In your order confirmation

2. Platform's Role

While Nikat.in facilitates the connection between customers and shops, the responsibility for returns and exchanges lies with the individual shops. We will assist in:

• Communicating return requests to the shop
• Facilitating the return process where applicable
• Mediating disputes between customers and shops
• Ensuring shops adhere to their stated policies

3. General Guidelines

While each shop has its own specific policy, most shops on our platform follow these general principles:

3.1 Eligible Items

• Items must be in their original condition
• Products should be unused and in their original packaging
• All tags and labels must be intact
• Items should not be damaged or altered

3.2 Non-Returnable Items

Generally, the following items are not eligible for return or exchange:

• Perishable goods (food, flowers, etc.)
• Personal care items (opened)
• Intimate or sanitary products
• Products marked as "non-returnable"
• Custom or personalized items

3.3 Time Frames

Return and exchange time frames vary by shop. Common time frames include:

• 7 days for most products
• 24-48 hours for perishable items (if allowed)
• 14-30 days for certain electronics or high-value items

4. How to Initiate a Return

1. Check the shop's return policy in your order details
2. Contact the shop directly through the Nikat.in platform
3. Provide your order number and reason for return
4. Wait for the shop to approve your return request
5. Follow the shop's instructions for returning the item
6. Track your return status in your account

5. Refund Process

Once your return is approved and received by the shop:

• For online payments: Refunds will be processed to your original payment method within 5-10 business days
• For cash on delivery: Refunds may be provided via bank transfer or store credit, as per the shop's policy
• Platform fees and delivery charges may or may not be refunded, depending on the shop's policy

6. Damaged or Defective Items

If you receive a damaged or defective item:

1. Document the damage with photos immediately upon delivery
2. Report the issue within 24-48 hours of delivery
3. Contact both the shop and Nikat.in support
4. Most shops will offer a replacement or full refund for damaged/defective items

7. Wrong Item Received

If you receive the wrong item:

• Contact the shop immediately
• Provide photos of the item received
• The shop will arrange for return pickup and send the correct item
• You will not be charged for return shipping in such cases

8. Exchanges

Exchanges are subject to the shop's policy and product availability. Common exchange scenarios include:

• Size or color exchanges for clothing and accessories
• Replacement of defective items
• Exchanges must typically be for items of equal or greater value

9. Return Shipping

Return shipping costs depend on the reason for return:

• Defective/damaged items: Shop covers return shipping
• Wrong item delivered: Shop covers return shipping
• Change of mind: Customer may be responsible for return shipping (varies by shop)

10. Platform Support

If you encounter any issues with a shop's return or exchange process, please contact our support team at support@workern.com. We will:

• Review your case
• Mediate between you and the shop
• Ensure fair treatment according to the stated policy
• Take action if a shop violates their stated policy

11. Cancellations

Order cancellations are handled as follows:

• Before order acceptance: Usually can be cancelled without charges
• After order acceptance: Subject to shop's cancellation policy
• After dispatch: May not be possible; return process would apply instead

12. Contact Information

For questions about returns and exchanges:

Email: support@workern.com
Uroboros Coders Private Limited
India

Remember: Always check the specific shop's return and exchange policy displayed on the cart page before completing your purchase.